Communication

The idea behind the post is to illustrate how communication affected the Francistown Be-Mobile Marathon that was held on the 13^th February 2015 at the Francistown stadium. According to Allen et al (2012) communication is a way of sending a massage in a way that the receiver can understand. Okoro (2013) illustrate that communication it’s a key way to knowing and understanding what needs to be done.

The team communicated everything that needed to be done well in time. Denning (2007) state that where they is communication the team come up with different ideas and they achieve a common goal. The team allowed everyone to have a say on the final decision that was made. Dunn (2002) highlight that communication is not about understanding what was assigned but implementing it with results at the end of the day. The communicated information to the team they managed to do the work and they were well trained before the event on how to serve the runners. The marathon was a success since the leaders had good communication skills to deliver to the team. Guo (2005) illustrate that communication allows the receivers to ask questions where they do not understand.

 

Reference

Okoro, E. (2013) International Organization & Operations: An analysis of Cross Cultural Communication Effectiveness & Management Orientation. Journal of Business Management.

Guo, K., l & Sanchez, Y. (2005) Workplace Communication. Journal of Chapter 4 Workplace Communication.

Denning, J. (2007) Coordination Principles. Journal of Coordinaton Princles.

Dunn, R. (2002) Haimanns Healthcare Management. 7^th edn. Chicago: Health Administration Press.

Allen, J., Bowdin, G., Harris, R. & O’Tooler, W. (2012) Events Management. 3^rd edn, Routledge: Britain.

 

Leadership

According to Cousins & Lillicrap (2010) leadership is where by a group of people is coordinated by particular individual. The leadership skills where pointed out on the charity event that was held on the 13^th March 2014 at Gerald. According to Wendroff (2004) a charity event is an event that held looking at the people who need help. However they should be a leader in each and every event.

Allen et al (2012) illustrate that a leader for an event should be able to develop and improve ideas before the actual event. The leader of the event was not confident enough. Goldblatt (2008) sate that a good leader should have communication skills and confident to talk to people. One of the team members took over to help the leader since he was even shy to stand in front of the team to announce on any changes. Allen (2005) state that leaders should be able to manage time and work with a plan. A leader should be time conscious and active (Hammond et al, 2014). McMillian, Sattler & Scroggs (2009) illustrate that taking position should be understood by the holder.   

 

Reference

Allen, J. (2005) Time Management for Event Planners. Canada: John Wiley & Sons.

Allen, J., Bowdin, G., Harris, R. & O’Tooler, W. (2012) Events Management. 3^rd edn, Routledge: Britain.

Cousins, J.& Lillicrap, D. (2010) Food and Beverage Services. 8^th edn. Britain: Hodder Education.

Goldblatt, J. (2008) Special Events: Event Leadership for a New World. 5^th edn. Hoboken: John Wiley & Sons.

Wendroff, A. (2004). Special Events: Proven Strategies for Nonprofit Fundraising. Hoboken. New Jersey. John Wiley & Sons.

Scroggs, L. E., Sattler, J.L., & McMillan, B. (2009). The undergraduate Leadership

Mosaic: A challenge of shared purpose. Journal of Leadership Education.

Hammond, F., E., Kalenderlin, S., Morgan, B., V. & Sessa, V. (2004) Key Event in Student Leaders & Lessons Learned from Them. Journal of Leadership Education.

Training

Training of staff is very important in order to provide quality service and to satisfy the client (Brassfield, 2013). The success of a wedding ceremony that was held Cresta Marang on the 11^th December 2014 by a decorating company called Mphoriamo Limited company. Lillicrap & Cousins (2010) highlight that training of staff increase effectiveness and quality service provision as the provider would be understanding what they are doing.

The company train its staff more frequently on how to decorate and they apply feasibility study practice to avoid misunderstanding. Allen et al (2012) illustrate that training for events its increasingly developing for the industry to serve the right requirements. Alcott (2012) illustrate that organizations turn to provide training for their staff. The team did everything in time with confidence of what they are doing. People 1^st (2010) highlighted that the event industry is improving as institutions are offering events training.

Reference

Brassfield, M. (2013) The Importance of Training for Hospitality. [Online]. Available at: http://www.ehow.com/acts6897368importancetraininghospitality.html.

Cousins, J.& Lillicrap, D. (2010) Food and Beverage Services. 8^th edn. Britain: Hodder Education.

Allen, J., Bowdin, G., Harris, R. & O’Tooler, W. (2012) Events Management. 3^rd edn, Routledge: Britain.

Alcot, P., Davis, B., Lockwood, A. & Pantelidy, L. (2012) Food & Beverage Management. 4^th edn. Canada: Heinemann.

People 1^st (2010) Labour Market Review Of Event Industry. Harlow. People 1^st.

 

Marketing strategies

High and less number of people’s attendance to an event was resulted by poor marketing strategies by the management team for the family fun day that was held on the 28^th March 2015 at the Francistown Technical Collage grounds. According to Hughes, Kapoor & Pride (2012) marketing strategies are ways that an organization use to reach out to the people to get to know the business that they serve. Chen & Clarke (2007) highlight that marketing strategies help an organization to retain old clients and new ones to be aware of the organization.

The management team had poor marketing strategies as they used only one strategy to reach out the people about the event which was not good enough. There are a number of marketing strategies that Claudelands (2013) highlighted such as advertising, promoting and signage. Cheng, Francis & Guha (2013) illustrate that online advertising drive more people to know in large numbers though the use of internet. Less people attended the event since the team spread the massage late about the event. Allen et al (2012) stated that the marketing team should advertise in time for more people to attend.

Reference

Allen, J., Bowdin, G., Harris, R. & O’Tooler,W, W. (2012) Events Management. 3^rd edn, Routledge: Britain.

Cheng, B., Guha, S. & Francis, P. (2013) Privad: Practical Privacy in Online Advertising, Microsoft Research.

Chen, W. & Clarke, A. (2007) International Hospitality Management. Britain: Routledge.

Claudelands (2013) Event Advertising, Promoting & Signage. Cladelands Conference & Exhibition Hirers Guide.

Hughes, J., R., Kapoor, J.,R. & Pride, M.,W. (2012) Introduction to Business. 8^th edn. United States: South- Western.

 

Feasibility Study

The success of Francistown Be- Mobile Marathon that was held on the 13^th February 2014 at Francistown stadium. The Kgalagadi Bruary Limited company which was providing drinks and water carried out a feasibility study to see whether the activity or even will work or is workable. City Cambridge (2011) highlighted that a feasibility study help to develop and improve the idea that are in place.

The team had a map in place that they were using to locates their and went there to see if it will be suitable. Allen et al (2012) state that feasibility study allows the organizing team to identify if they can proceed with the idea. The team took everything or activities, equipment that there were going to use during the event and pitched them before the actual day of the event. Hoagland & Williamson (2000) illustrate that feasibility study help the team to make best decisions in time. O’Toole (2004) stated that a checklist would be important to use to see if everything is in place.

Reference

 Allen, J., Bowdin, G., Harris, R. & O’Tooler, W. (2012) Events Management. 3^rd edn, Routledge: Britain.

City of Cambridge (2011) Multi- Purpose Sport & Entertainment Feasibility Study: The Corporation of the City of Cambridge.

Gibsons Landing (2012) Street Feasibility Study: Gibsons Land Enhancement Strategy.

Hoagland, W.H & Williamson, L. (2000) Feasibility Studies. Cooperate Extension Services: University of Kentucky – College of Agriculture.

O’Toole, W. (2004) Event Project Management System. Sydney. EPMS.

 

Chrismas Party

The discussion focus on the importance of Job description on the running of a Christmas party that was held on the 6^th December 2014 at Baraka Valley lodge. Cousins and Lillicrap ( 2010) illustrate that job description is identification of an individual’s duties and responsibility of the occupation. According to Allen et al (2012) state that is event manager’s responsibility to match staff according to their capabilities for the job. Beardwell, Holden and Claydon (2003) highlight that job description makes it easy for human resources in selecting and recruitment of staff.

The provision of poor service for an event was due to wrong job allocation for staff by the event manager. College Park Church (2013) highlight that the event coordinator should know the capabilities of the team that is working. Mullins ( 2005) pointed out that  it would be at the human resources  advantage to identify staff duties easily.The team members where not sure of what needs to be done and there was confusion because the management also lacked communication. Pettinger (2007) state that management should have good communication skills for the people their leading to understand clearly.

Reference

Allen, J., Bowdin, G., Harris, R. & O’Tooler,W, W. (2012) Events Management. 3^rd edn, Routledge: Britain.

College Park Church (2013) Event Coordination,[Online]. Available at: http://www.collegeparkchurch.com.

Pettinger, R.(2007) Introduction to Management. 4^th edn. England: Macmillan.

Cousins, J. & Lillicrap, D. (2010) Food and Beverage Services. 8^th edn. Britain: Hodder Education.

Beardwell, I., Holdern, L. & Claydon, T. (2003) Human Resources Management: A Contemporary Perspective. 4^TH edn. London: Pearson Education.

Mullins, J., L. (2005) Management & Organizational Behavior. 7^th edn. London: Pitman Publishing.

Charity Event Goals

The charity event that was held on the 13 March 2015 in Gerald, giving back to the community as hospitality student with the help of other Botswana Accountancy Collage student. The discussion behind is what are the goals of a charity event. Allen et al (2012) state that a charity events is main idea is to help those who are in need .Wendroff (2004) illustrate that charity events do not make profit.

The main focus of giving was to a particular young lady who is at senior school level doing her final year of form5. Institute of Fundraising (2012) illustrate that the event could be on motivating. The event was to motivate the young lady to work extra hard at school since the family does not have anyone to take care of. Wyman (1990) pointed out that charity events are not easily sponsored as sponsors need something in return. The event was not sponsored by any company as the family did not want media. Allen et al (2010) illustrate that sponsors want to sponsor where they will be known or where they can market them selves.

Reference

Allen, J., Bowdin, G., Harris, R. & O’Tooler, W. (2012) Events Management. 3^rd edn, Routledge: Britain.

Allen, J., O’Tooler, W.& Harris, W. (2010) Festival & Special Event Management. 5^thedn, Wiley & Sons, Sydney.

Institute of Fundraising (2012) Charity Challenge Events Code of Fundraising Practice. [online].Available at: http://www.south-derbys.gov.uk/Images/Charity%20challenge%20events%20check%20list%20%26%20advice_tcm21-203626.pdf

Wendroff, A. (2004). Special Events: Proven Strategies for Nonprofit Fundraising. Hoboken. New Jersey. John Wiley & Sons.

Wyman, K. (1990) Guide To Special Events Fundraising. Toronto. [Online]. Available at: http://www.gov.mb.ca/chc/pdf/ch_guide_event_fund_raising.pdf.

Time Management

Time Management will be on discussion for the chrisms party event that was held on the 6^th December 2014 at Baraka Valley Lodge. Morgenstern (2000) time management refers to the time spent on the things that are dedicated for. It is important to have a schedule in order to manage time when planning (Chapman & Rupured, 2008). The event had poorly time management strategy as it started late since everything was not at place on time. Allen (2012) illustrate that having a schedule of the things that needs to be achieved help not to leave out important aspects.

The management team of the event was not organized as they have forgot to buy some of the items which delayed a lot of things and consumed time. McGuinness (2007) illustrate that bad time management result in stress and misplacement of things. However working as a team result in effectiveness and to manage every task in time (Christie, 2006). The team for the event was extremely slow providing services as they working under pressure.

 

Reference

Allen, J., Bowdin, G., Harris, R. & O’Tooler,W, W. (2012) Events Management. 3^rd edn, Routledge: Britain

Chapman, S., W. & Rupured, M. (2008) 10 Strategies for Better Time Management. Journal of Time Management.

Christie, M. & McAteer, L. (2006) Event Management Practical Guide. EventScotland.

McGuinness, M. (2007) Time Management for Creative People. Wishful Thinking [Online] Available at: http://www.wishfulthinking.co.uk.

Morgenstern, J. (2000) Time Management from the Inside Out. New York: Henry Holt.

MTD Training (2010) Successful Time Management. Journal of Successful Time Management

Teamwork

Working as a team is a very important aspect to take into consideration for the success of an event. On the 13^th  December  2014  a surprise party was held at Selepa Hotel. Teamwork is working together with a common goal to achieve tasks (European Foundation, 2007). According to Delarue, Stijn & Hootegem (2003) working as a team promote efficiency of services as team members are working together and they understand what they are doing.

The surprise party was poorly managed as the team did not cooperate to work together. Allen et al (2010) illustrate that working as a team each and every one should have a task or responsibility. Donne (2011) note that each and every one have to take part with coming up with ideas. The team members where not listening to each other and everyone did things their own way. McDuff (1995) highlights that communication style is one of the key aspects that a team needs to be successful.  Burke (2010) further explain that communication promote efficiency and common understanding. During the event the team members where not cooperating as the team leader was doing all the work alone.  Allen et al (2010) state that team leaders should be trained in order to manage the team effectively.

 

Reference

Allen, J., Bowdin, G., Harris, R. & O’Tooler, W. (2012) Events Management. 3^rd edn, Routledge: Britain.

Allen, J., O’Tooler, W. & Harris, W. (2010) Festival & Special Event Management. 5^th edn, Wiley & Sons, Sydney.

Burke, R.(2010) Event Communication Skills: Planning & Control Techniques. 4^th edn. John Wiley & Sons: Chichester.

Delarue, A., Stijn, G. & Hootegem, V. (2003) Productivity Outcomes of Teamwork as A Effect of Team Structure. Catholic University of Leuven [Online]. Available at: http://www.ondernemerschap.be/documents/pdf/wp_productivity_outcomes_of_teamwork   

Donne, J. (2011) Teamwork & Leadership. Journal of Teamwork & Leadership.

Europen Foundation (2007) Teamwork & High Performance Work Organization. Ireland [Online]. Available at: http://www.eurofound.europa.eu.

Commmunication

The main focus of these post is on how communication had made the farewell party event that was held on the 30^th of October 2014 at the hospitality center of Francistown technical college in Gerald estate to be successful. According to Okoro (2013) communication is a means of sharing information to one another. Dix & O’Hara (2008) support Okoro (2013) that communication at the end of the day to have a common understand.

The event was successful as the overseer was coordinating the team, she informed the team about everything that was important. Denning (2007) illustrate that coordinated communication bring the team into line on the set objective that progress is made. The overseer had a focal point of giving the team information to avoid confusion. Burke (2010) note that confirmation should be taken into consideration for the team members to get the right data that they need to use. World Health Organization (2007) highlight that the information communicated should be set on who the data is directed and meaningful to. The overseer had heads from different teams who she communicated with to achieve a common goal to manage everything well in time.

References

Burke, R. (2010) Events Communication skills: Planning & Control. 4th ed. Chichester: John Wiley & Son.

Denning, J. (2007) Coordination Principles. Journal of Coordinaton Princles.

Dixon, T. & O'Hara(2008) Communication Skills. Making Practice- Based Learning Work.

Okoro, E. (2013) International Organization & Operations: An analysis of Cross Cultural Communication Effectiveness & Management Orientation. Journal of Business Management.

World HealthOrganization (2007) Vaccine Safety Events: Managing The Communications Response. A Guide For Ministry of Health EPI Managers & Health Promotion Units.

 

 

security

Introduction

Security is an important aspect that needs to be taken into consideration when hosting an event, as it was not fully taken into consideration during the valentine’s dinner that was held on the 14^th of February 2015 at Barclays Plaza BAC campus. Australian Government (2011) illustrate that it is of paramount importance for an event planner to ensure that the security team proved a safe and secure surrounding for the clients. Dwyer et al (2010) state that security team for events should ensure that they can manage the crowed attending.

During the valentines dinner there was only one person who was a sighed to be security and collecting cash and tickets for two entrance doors. Connors (2007) illustrate that security team should have a work force should know how many people are needed for security and they should be allocated to their duties and responsibilities. The security guy could not manage alone which resulted in some clients entering without the paying. Health and Safety Executive (2008) illustrate that when dealing with large crowed during an event they should be a queue to control movement when entering and exiting.

 

 

Reference

Connors, E. (2007) Planning & Managing Security For Major Special Event, Guidelines For Law Enforcement.

Health & Safety Executive (2008) The Event Safe Guide, A Guide to Health, Safety & Welf at Music & Similar Events.

Australia Government (2011) Physical Security Management Guide, Journal of Event Security.

Dwyer,L., Jago,L., Lill,D., Lipman,G. & Vorster,S. (2010) Optimizing The Potential of Mega Events, Journal of Event & Festival Management.

Valentines Dinner Event

Valentines Dinner Event

The main focus of these post is how ambience had affected a valentine’s dinner event that was held on the 14^th of February 2015 at Barclays Plaza BAC campus. Bowdin et al (2006) illustrate that ambiance is the mood, special quality or atmosphere of a place, situation. They are certain aspects that an event planner should focus on that contribute to ambiance (Dickson, Robinson and Wale 2010). Music was used as part of the aspects of ambience for the event.

Music

According to Michon and Chebat (2010) music is an art that can be used as a form of communication and to express feelings .Music plays a very important role to attract a client in an environment. Background music that was played at the valentine’s dinner was too loud and did not match the event and environment. Basera, Dhliwayo and Mutsikiwa (2013) illustrate that background music played should suit the event. Music played should grab attention in a manner that it can be ignorable as it is interesting (Eno, 2013). Valentines dinner music could not allow the audience or clients to hear each other. Wilson (2003) supported Eno that dining music should be slow and soft to allow people in the restaurant to be able to communicate.

Reference List

Allen,J., Bowl,G., Harris,R., McDonnell,I., & O`Toole (2006) Event Management. 2^nd edn. Britain: Butterworth-Heinemann.

Dickson,G., Robinson,P., & Drummond,S. (2010) Event Management. United States of America: Oxford.

Chebat,J. & Michon, R. (2010) The Interaction Effect of Background Music and Ambience Scene on The Perception of Services Quality.

Basera,C., Dhliwayo,K. & Mutsikiwa,M. (2013) A Comparative Study of The Impact of Ambience. Journal of Arts,Science & Commerce.

Wilson,S. (2003) The effect of music on Perceived Atmosphere & Purchase Interneurons in a Restaurant. Journal of Psychology of Music.